Refund policy

Terms & Conditions of Sale

• Exchanges & Store Credit: Merchandise in its original, unworn condition may be exchanged for store credit within 30 days. Special Orders, customized items, and engraved pieces are non-refundable. Gift certificates cannot be redeemed for cash or exchanged.
  
• Special Orders: Special orders are final sale and require a 50% non-refundable deposit. A special order consists of any jewelry, gemstone, watch, or gift item that is ordered or altered at the customer’s request. 
• Layaways: Layaway plans are available for up to five months with a 20% deposit, and monthly payments are required. If canceled, all payments will be converted into store credit. Layaway purchases are non-refundable and non-exchangeable, and terms are subject to Ray-Ward Fine Jewelers’ discretion.
  
• Returned Checks: A $45 fee will be charged for any returned checks due to insufficient funds or other banking issues
  
• Gemstone Enhancement Notice: Some gemstones may undergo treatments to enhance color, clarity, and stability. Unless otherwise noted, it should be assumed that industry-standard treatments have been applied. Customers are responsible for informing us of any specific treatment preferences or concerns.
  
• Repair Take-In Policy: By leaving an item for repair, you acknowledge and agree to the following terms and conditions:
  

• Any descriptions provided for your item are approximate and for reference only.

• Ray-Ward Fine Jewelers and its employees are not responsible for assessing the condition or identification of any jewelry or stones upon receipt.

• Items are accepted for service at the customer’s own risk, and the store is not liable for loss, theft, or damage unless caused by negligence on our part.

• If loss or damage occurs due to our negligence, our liability is limited to the declared value of the item (if provided) and will not exceed $100.

• We are not responsible for pre-existing conditions, loose stones, or any damage that may occur during routine repairs, cleaning, or adjustments.

• Customers are responsible for providing accurate information about their items.

• Jewelry or loose stones not purchased from Ray-Ward Fine Jewelers are set at the customer’s risk.

• Items left unclaimed for more than 90 days will be considered abandoned

By making a purchase, you acknowledge and accept these terms.

Thank you for choosing Ray-Ward Fine Jewelers. We appreciate your business and look forward to serving you for years to come!