Diamond Warranty

Diamond Warranty: What does our Warranty Cover? 

Ray-Ward Fine Jewelers also offers a FREE Lifetime Diamond Warranty with a $350 value! This includes:

• Re-sizing (Excluding Eternity Bands, Invisible Settings & Micro Pavé): Complimentary resizing for most rings. If resizing exceeds two sizes up or down from the original size additional charges may apply. Some rings cannot be resized due to significant size differences, as excessive adjustments can compromise their structural integrity and lead to future issues.

• Inspecting & Tightening Stones: We recommend bringing in your jewelry for inspections every six months to ensure that all stones remain secure. If any stones are found to be loose, we will tighten them the same day. 

• Refinishing, Polishing & Rhodium Plating: Regular cleaning, refinishing, and polishing help maintain the beauty of your jewelry. Any scratches or scuffs will be polished using a professional polishing machine. For white gold pieces, rhodium plating is recommended to restore their bright white finish. Please note that some finishes, especially specialty designer finishes, cannot be fully restored. 

• Missing Stones: We will replace a lab-grown or natural diamond up to 0.20 carats at no additional charge to the customer. Excludes fancy cut and colored diamonds.

• Trade-ups: Applies to loose diamonds, diamond stud earrings, and solitaire pendants purchased from Ray-Ward Fine Jewelers. 

• Appraisal: We offer complimentary appraisal updates for jewelry purchased from Ray-Ward Fine Jewelers, provided it remains under warranty. The timing of these updates will be determined at Ray-Ward’s discretion base on availability.

Items covered under our warranty are only available for pieces that remain in active warranty stats. If a piece has not been inspected at the required intervals or falls outside the warranty terms, additional charges will apply if customers want to remain under warranty. 

What is NOT Covered Under Warranty: Retipping of prongs is not covered, as it is considered normal wear and tear. Soldering chains and replacing clasps are also not covered. Additionally, loss or damage resulting from neglect, accidental damage, or normal wear and tear is not included.

What if you move?

No worries. Just may mail your item to Ray-Ward Fine Jewelers and we will return your item to you at no charge for mailing. 

 Ray-Ward Fine Jewelers

 2015 W. Broadway Suite 51B 

 Ardmore, Ok 73401